4 docs tagged with "Coaching call"

During the coaching call, the coach may be disconnected if the coachee's ongoing call ends for any reason.

During the coaching call, the coach participant can hang up and leave the call at any time.

At the start of a coaching call, the coach is muted by default.

In the idle state, an admin agent can start coaching an ongoing regular call, warm-transfer call or concurrent call by using the following event: