📄️ Activity
An activity is a synonym for a call. It is used to describe the current state of a call.
📄️ Availability
One of the most important feature of the dialer is the ability to know if a teammate/agent is available or not.
📄️ Integration settings
Integration settings types
📄️ Metadata
Metadata describes the state of the ongoing call.
📄️ Tag
Tags are created in the Dashboard by Admins and calls can be tagged by Agent from the Phone.