Availability

One of the most important feature of the dialer is the ability to know if a teammate/agent is available or not.

Shape

export type UserUnavailabilityReason =
  | 'other'
  | 'doing_back_office'
  | 'in_training'
  | 'on_a_break'
  | 'out_for_lunch';

export type UserAvailabilityStatus =
  | 'available'
  | 'ringing'
  | 'do_not_disturb'
  | 'offline'
  | 'on_mobile'
  | 'after_call_work'
  | 'in_call'
  | UserUnavailabilityReason;