17 docs tagged with "Call Flow"

During the coaching call, the coach may be disconnected if the coachee's ongoing call ends for any reason.

During the coaching call, the coach participant can hang up and leave the call at any time.

At the start of a coaching call, the coach is muted by default.

During a conference call, participants can hang up the conference call.

During a conference call, internal agents can place a participant on hold during the conference call.

During a conference call, internal agents can invite a participant to join the conference call using the following event:

During a conference call, internal agents can kick a participant from the conference call using the following event:

This event is used to merge (finish the transfer) a Warm transfer call.

This event is used to mute yourself during a call.

This event is used to reject an incoming call.

This event is used to reset the internal state of the dialer which allows you to go back to the initial state and unsubscribe from any realtime changes that occurs on the last successful call.

In the idle state, an admin agent can start coaching an ongoing regular call, warm-transfer call or concurrent call by using the following event:

This event is used to start a cold transfer call.

This event is used to start a concurrent call.

This event is used to start a conference call by inviting a participant to an ongoing regular call.

This event is used to start a warm transfer call.

This event is used to swap on hold participant within a warm transfer or a concurrent call.