32 docs tagged with "Publish"

This event is used to accept an incoming call.

During the coaching call, the coach may be disconnected if the coachee's ongoing call ends for any reason.

During the coaching call, the coach participant can hang up and leave the call at any time.

At the start of a coaching call, the coach is muted by default.

Aircall offers a feature that enables users to set a wrap-up time after calls, allowing them to become unavailable for a pre-defined period of time to qualify the call.

When you are done using the bus layer, you can send this event to destroy the bus layer and release all the resources.

This event is used when user tries to call either an external number or a teammate.

One of the most important feature of the dialer is the ability to know if a teammate/agent is available or not. This event is used to fetch the availabilities of all the users within the company.

This event is used to get the list of your company tags.

This event allows you to fetch the availability of a given user using their userId. This event provides the current availability status of the user.

empty for now

This event is used to hang up an ongoing call.

During a conference call, participants can hang up the conference call.

This event is used to hold a participant during a call.

During a conference call, internal agents can place a participant on hold during the conference call.

After Registering Bus, you may want to enable a set of services that you are interested in.

During a conference call, internal agents can invite a participant to join the conference call using the following event:

During a conference call, internal agents can kick a participant from the conference call using the following event:

This event is used to merge (finish the transfer) a Warm transfer call.

This event is used to mute yourself during a call.

Before using the bus layer, you must send this event to be able to establish a secure communication tunnel between your app and bus.

This event is used to reject an incoming call.

This event is used to reset the internal state of the dialer which allows you to go back to the initial state and unsubscribe from any realtime changes that occurs on the last successful call.

This event is used to set tags during a call.

In the idle state, an admin agent can start coaching an ongoing regular call, warm-transfer call or concurrent call by using the following event:

This event is used to start a cold transfer call.

This event is used to start a concurrent call.

This event is used to start a conference call by inviting a participant to an ongoing regular call.

This event is used to start a warm transfer call.

This event is used to swap on hold participant within a warm transfer or a concurrent call.

This event is used to update the agent availability setting.

This event serves the purpose of tagging a specific call, using its callUuid. The tagIds is a new list of tags assigned to the specified callUuid. It's important to note that sending an empty array will overwrite the existing list of tags.