📄️ Delete Wrap-up time
Aircall offers a feature that enables users to set a wrap-up time after calls, allowing them to become unavailable for a pre-defined period of time to qualify the call.
📄️ Fetch Availabilities
One of the most important feature of the dialer is the ability to know if a teammate/agent is available or not. This event is used to fetch the availabilities of all the users within the company.
📄️ Fetch tags
This event is used to get the list of your company tags.
📄️ Fetch User Availability
This event allows you to fetch the availability of a given user using their userId. This event provides the current availability status of the user.
📄️ Update Availability
This event is used to update the agent availability setting.
📄️ Update Call Tags
This event serves the purpose of tagging a specific call, using its callUuid. The tagIds is a new list of tags assigned to the specified callUuid. It's important to note that sending an empty array will overwrite the existing list of tags.