Delete Wrap-up time
Aircall offers a feature that enables users to set a wrap-up time after calls, allowing them to become unavailable for a pre-defined period of time to qualify the call.
Fetch Availabilities
One of the most important feature of the dialer is the ability to know if a teammate/agent is available or not. This event is used to fetch the availabilities of all the users within the company.
Fetch tags
This event is used to get the list of your company tags.
Fetch User Availability
This event allows you to fetch the availability of a given user using their userId. This event provides the current availability status of the user.
Update Availability
This event is used to update the agent availability setting.
Update Call Tags
This event serves the purpose of tagging a specific call, using its callUuid. The tagIds is a new list of tags assigned to the specified callUuid. It's important to note that sending an empty array will overwrite the existing list of tags.