Dialer

The dialer service allows you to:

• Make and receive calls
• Interact with ongoing calls
  • Accept/Reject incoming calls
  • Cancel outgoing calls
  • Hold/un-hold participant(s)
  • Hang up
• Transfer calls
  • to a team/teammate
  • to an external number
• Record calls

Usage

Building a phone system from scratch is a complex task, that's why we provide a dialer service that allows you to make and receive calls, interact with ongoing calls, transfer, record calls, and much more.

The dialer service is built on top of the Twilio Programmable Voice SDK and is powered by a state-machine to control the possible state that the call can be in and the action that can be performed depending on the current state.

📄️ Init

Before start using the dialer events, you need to initialize the service with the BUS.INIT event.

📄️ Dial

This event is used when user tries to call either an external number or a teammate.

📄️ Incoming

This event is dispatches from bus 🚌 each time an incoming call is received.

📄️ Call status

This event is dispatched from bus 🚌 when the status of the ongoing call changes.

📄️ Sync

This event is only sent when the ongoing call metadata has changed.

📄️ Accept

This event is used to accept an incoming call.

📄️ Hang up

This event is used to hang up an ongoing call.

📄️ Reject

This event is used to reject an incoming call.

📄️ Mute

This event is used to mute yourself during a call.

📄️ Hold

This event is used to hold a participant during a call.

📄️ Set tags

This event is used to set tags during a call.

📄️ Reset

This event is used to reset the internal state of the dialer which allows you to go back to the initial state and unsubscribe from any realtime changes that occurs on the last successful call.

🗃️ Transfer

4 items

🗃️ Concurrent

1 items

🗃️ Conference

5 items

🗃️ Coaching

4 items